Privacy Policy
Processing Instagram User Inquiries in the Republic of Armenia
1. Introduction
This Privacy Policy governs the collection, use, storage, and protection of information about individuals (users) and describes the principles of operation of automated systems (bots) that process user inquiries through Instagram applications in the territory of the Republic of Armenia.
2. Information Collection
When processing user inquiries through Instagram, we may collect the following information:
- Instagram user identifiers
- Content of messages and inquiries
- Time of interaction
- Profile information available through Instagram API
- Metadata of interactions
3. Use of Information
The collected information is used for:
- Processing user requests and inquiries
- Improving service quality
- Analyzing user needs
- Creating statistical data
- Ensuring interaction security
4. Automated Processing (Bots)
Automated systems (bots) may be used to process inquiries, which:
- Provide initial processing of requests
- Classify inquiries by type
- Provide standard responses
- Redirect complex requests to human operators
5. Data Transfer to Third Parties
We do not sell, exchange, or transfer personal information of users to third parties without the user's consent, except in the following cases:
- Requirements of the legislation of the Republic of Armenia
- Protection of our rights and property
- Emergency situations to protect user safety
6. Information Protection
We take the following measures to protect personal data:
- Use data encryption
- Limit access to personal data
- Regularly update security systems
- Conduct audits of data storage systems
7. Data Storage
Information is stored on servers located in the Republic of Armenia or in countries that provide an adequate level of data protection. The data retention period does not exceed 3 years from the last interaction.
8. User Rights
In accordance with the legislation of the Republic of Armenia, users have the right to:
- Access their personal data
- Correct inaccurate data
- Request deletion of data
- Withdraw consent for processing
- Receive information about data processing procedures
9. Compliance with Instagram Policies
This Policy has been developed taking into account the requirements and limitations of the Instagram platform. The use of Instagram API is carried out in accordance with Meta's terms of use.
10. Changes to the Privacy Policy
We reserve the right to make changes to this Policy. The updated version is published on our website with the date of the last update.
11. Contact Information
For questions related to the processing of personal data, please contact:
12. Applicable LegislationThis Privacy Policy is governed by the legislation of the Republic of Armenia, including the Law "On Personal Data Protection."
Last updated: May 11, 2025
